Friday, June 29, 2012

As a Seller

I am usually satisfied with my purchases from Amazon. However, I rarely experience some problems.
 
I ordered Grey's Anatomy Season 1 to 7 DVD set from Amazon on June 12. I already got an email for shipment confirmation from seller on the same night. It has already been 17 days since then. However, I haven't received my DVDs yet. I sent an email to the seller four days ago, but they haven't sent me a reply yet. There are two reviews for the seller over past 12 months. Both reviews states that they were not able to receive their products. I was thinking I might not receive it either... I was wondering where it is getting shipped from. It might be from out of the country.

Two years ago, I ordered my textbook from Amazon. I was waiting for it for over a month. At last, I got an email from the seller. They said that they hadn't realized my order and asked me whether or not I still needed my order. I was really upset, but I needed my textbook. I had to continue my order anyway. They said my address and their address were very close and they wanted to pass the textbook by directly meeting. I agreed with their suggestion because my class would start within the next few days. They suggested to meet at my college parking lot but they didn't show up. While I was waiting there, they were celebrating their graduation ceremony. I think the seller was really irresponsible. Next day, they brought the textbook to my apartment.

And also, I bought another textbook at different time. I didn't realized the textbook would come from UK. I was waiting over a month. I sent an email to the seller that I was not able to wait any longer and I wanted to get a refund. In my experience it usually takes about one to two weeks to arrive a package from Japan. So something was clearly wrong. I was able to get a full refund. Then, I received my textbook two weeks later. I think the package had ended up somewhere else for a while.

There are many seller on Amazon. Some sellers don't take the transaction as seriously as they should. I think it is important as a seller to deal with an order as soon as possible. If you can't do that, you shouldn't be a seller.
I have been auctioning on my own these day and I am a seller now. When my product sold, I contact my customer as soon as possible. After I confirm their payment, I go to a post office to send my package with in a day. This is my policy as a seller.

Anyway, my DVDs estimated delivery date is June 19th to July 5th. I have to wait another week. :(
Somehow, internet access has been unstable in my home these days. That's why when I watch online videos, it is interrupted many times. I was watching Grey's Anatomy through Amazon prime before. However, it was very difficult to watch now. I really need my DVDs which I ordered.





 Today's Vocabulary
・ satisfied with : 満足している
・ confirmation : noun / 確認(書)、立証書
・ transaction : noun / 取引
・ eliminated delivery date : 宅配予定日

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